One of the key elements of success is a happy customer. Any manager in your company has to work on this direction. A happy customer is a returning customer and further more
important a word of mount advertisement for your company.
Building a brand and the image of your company is closely related to happy customers and their retention.
Having an airport desk and having customer with reservations waiting on a long que after each one of them had travel for a considerable amount of time is not the best image you
want to show.
All comes down to service and speed. Rental agents have to be ready to find and serve a reservation to a rental agreement in less than 2 minutes. Have vehicles assigned to reservations automatically based on availability of the make, model, group and / or overbooking.
Get important survey data from your customers via SMS and email.
Achieving high level of customer satisfaction will grow your business exponentially.
All the above are in the core of RLCFMS ERP applications and we can help you achieve your targets and goals.
